Phone Team Volunteer

Position Title: Phone Team Volunteer

Purpose: Phone Team volunteers assist families in reviewing their information and choosing gifts for their children.

Location: Office

Key Responsibilities:

• Speak with applicants over the phone to verify information from their application and record gift choices for each child
• Assist applicants with questions about the gifts and Christmas Hamper pickup or delivery
• Assist with other office tasks when requested

Reports to: Phone Lead

Liaises with:  Applicants Manager

Time Commitment: November to mid-December- two shifts a week that are 3.5 hours each.

Qualifications:   

• Good interpersonal, oral and written communication skills (Comfortable speaking with people)
• Computer and data entry skills in a customized database (training provided)
• Attention to detail
• Ability to work in a team environment and/or independently

Support Provided: In house training